The systemic flaw in Digital India no one wants to talk about

BENGALURU – Visitors to India are often struck by dhoti-clad farmers using WhatsApp, coconut sellers accepting QR code payments, and city folk hailing tuk-tuks over Uber.

But last week, as I watched an elderly neighbour battle with a counter-intuitive website to convert her precious property licence into an e-document, I took pause. The meet-cute of tradition and modernity hides underlying hardships Indians face during the country’s digitalisation drive.

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